Launch Territory & Special Zones Assistant Manager

About HungerStation

HungerStation is part of the Delivery Hero Group, a global local delivery platform operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017. This Full-time role for a Launch Territory & Special Zones Assistant Manager is based in Riyadh, Saudi Arabia.

Role Overview

The Launch Territory & Special Zones Assistant Manager will support logistics operations, manage relationships with third-party logistics (3PL) providers, and execute special projects. This position involves ensuring operational efficiency, managing supply and demand, and supporting change management initiatives within assigned territories and special zones.

Key Responsibilities

• Acquire and onboard new 3PL companies to meet business needs.
• Monitor 3PL operational KPIs and daily performance metrics.
• Provide operational support to 3PL suppliers to resolve field and delivery issues.
• Validate 3PL invoices, verify deliverable completion, and coordinate payment releases.
• Manage supply and demand equilibrium within assigned territories.
• Analyze future capacity requirements and activate supply resources proactively.
• Streamline Service Level Agreement (SLA) operational processes for 3PL supplier requests.
• Manage assigned special logistics projects and regional initiatives.
• Align cross-functional teams and corporate departments for project execution.
• Track project timelines, scope, cost metrics, and deliverables.
• Support stakeholder readiness through training, workshops, and supplier communications during process changes.
• Prepare teams and partners for operational shifts.
• Review operational change issues and recommend initiatives.
• Establish and maintain working relationships with internal and external stakeholders.
• Act as an operational representative with local and international stakeholders as directed.
• Provide functional inputs to the budgeting process.
• Monitor utilization of allocated operational spend and report on budget progress.
• Set performance objectives, provide support, evaluate direct reports, and offer feedback.
• Participate in the identification and recruitment of key talents.
• Provide clear direction, prioritize tasks, assign responsibility, and monitor workflow.
• Foster opportunities for team members to contribute to improvement and innovation.
• Follow relevant policies, procedures, and processes.
• Contribute to continuous improvement of processes and practices.
• Uphold a high-performance working environment and promote HungerStation's values.

Experience Required

• Candidates should possess 5-10 years of relevant experience.