Lead Customer Success Manager📣 إعلان

About BMC Software

BMC Software enables nearly 80% of the Forbes Global 100 to accelerate business value. The company's industry-leading portfolio is designed to unlock human and machine potential, driving business growth, innovation, and sustainable success. BMC achieves this by connecting people, systems, and data, allowing the world’s largest organizations to gain a competitive advantage through optimized operations.

The Role: Lead Customer Success Manager

BMC Software is seeking a Lead Customer Success Manager for a full-time position in Riyadh, Saudi Arabia. This role is central to driving the post-sale customer experience, with a primary focus on solution adoption, the realization of benefits and objectives, and customer advocacy. The Lead Customer Success Manager identifies, manages, and mitigates risks, while also identifying growth opportunities to ensure customers achieve the full value and impact of their BMC investments, accelerating core business outcomes and improving overall customer experience.

Key Responsibilities

• Develop and maintain strong relationships with key customer stakeholders, program leaders, and business leaders to understand and align with their strategy, objectives, and plans.
• Build Customer Success Plans (CSPs) that incorporate customer goals, their definition of success, how BMC solutions will facilitate this, and how success will be measured through customer KPIs.
• Advocate BMC best practices and drive value propositions that encourage and enable solution adoption.
• Collaborate with customers and the BMC ecosystem to drive consumption of success credits and Education services.
• Identify, publicize, and develop plans to mitigate risks to the achievement of customer and BMC objectives.
• Work with customers, marketing, and sales to leverage customer success stories and promote advocacy.
• Build collaborative relationships across the BMC ecosystem, orchestrating support for targets defined in CSPs.
• Identify and communicate business leads for action by the Sales team.
• Collect solution and experiential feedback from customers to inform BMC’s product organization and influence roadmaps.
• Actively use Gainsight to plan, record, and communicate internally account-relevant information.
• Utilize customer data to identify trends, opportunities, and areas for improvement.

Required Qualifications and Skills

• Minimum of 3 years of experience working with BMC-like solutions and customers in a Customer Success Manager or Service Delivery Management role.
• Demonstrated customer success and/or service delivery management skills.
• Excellent organizational, time management, stakeholder, and ecosystem management abilities.
• Commercial awareness.
• Ability to resolve complex problems.
• Experience in driving adoption of BMC or similar technology solutions.
• Working knowledge of at least one BMC solution (preferred).
• ITIL certification (v4 preferred).
• MSP certification (preferred).

Our Commitment to Culture

BMC's culture is built around its people, with over 6000 individuals collaborating globally. The company values authentic contributions and encourages applications from diverse backgrounds and experiences. BMC is committed to fostering an inclusive environment and welcomes candidates who may not meet every qualification but are passionate about the company and the team.

Application Information

Interested candidates are encouraged to submit their applications for this full-time opportunity in Riyadh, Saudi Arabia.