Manager CCU Incident Management (DEL )

About the Role

Qiddiya Investment Company is seeking a Manager - CCU Incident Management to join their team in Riyadh, Saudi Arabia. This full-time role is critical for overseeing the monitoring, triaging, and management of operational incidents across all Qiddiya city assets. The primary objective is to ensure that all incidents are detected, escalated, and resolved promptly and systematically, thereby minimizing disruption to guest experiences and city operations.

Key Responsibilities

• Monitor real-time incident feeds, alarms, and communications through the City Command Unit's integrated operations platform.
• Triage and classify incidents based on severity levels and established escalation protocols, ensuring appropriate response activation.
• Coordinate multi-agency and cross-functional response efforts, involving Security, Fire & Life Safety, Medical, Facilities, and asset operators.
• Maintain accurate, real-time incident logs and comprehensive post-incident documentation to support reporting and continuous improvement initiatives.
• Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.
• Participate in simulation exercises, tabletop drills, and after-action reviews to enhance organizational readiness.
• Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during all incident response activities.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant professional experience.
• Demonstrated ability to manage complex operational incidents within a dynamic environment.
• Experience in coordinating multi-agency responses and maintaining detailed incident documentation.

Compensation and Benefits

Qiddiya Investment Company offers a comprehensive compensation and benefits package for this role.