Mgr Housekeeping

About the Role

St. Regis Hotels & Resorts is seeking a Mgr Housekeeping for a full-time position in Riyadh. This role is responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry where applicable. The Manager will direct and collaborate with employees to ensure guestrooms, public spaces, and employee areas are clean and well-maintained, conducting inspections and holding staff accountable for corrective actions. The position focuses on ensuring guest and employee satisfaction while managing within the operating budget, requiring 2-5 years of experience.

Housekeeping Operations and Budget Management

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Inspect guestrooms daily.
• Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of departmental operations on overall property financial goals and manage to achieve or exceed budgeted goals.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to verify understanding.
• Supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and communicate clear, consistent messages regarding departmental goals.

Human Resources Activities

• Utilize available on-the-job training tools for new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees based on business demands and track employee time and attendance.
• Ensure employees understand expectations and parameters.
• Verify property policies are administered fairly and consistently, and disciplinary procedures are completed according to SOPs and LSOPs.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide feedback.
• Ensure employee recognition occurs on all shifts and participate in ongoing recognition programs.
• Solicit employee feedback, utilize an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Recognize team member contributions publicly.

Ensuring Guest Service Excellence

• Set a positive example for guest relations.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Ability to direct and work with employees effectively.
• Strong organizational and inspection skills.
• Understanding of operational budgets and financial goals.
• Commitment to guest and employee satisfaction.

About St. Regis Hotels & Resorts

St. Regis Hotels & Resorts, part of Marriott International, delivers exquisite experiences at over 50 luxury hotels and resorts globally. The brand maintains an uncompromising level of bespoke and anticipatory service, delivered by gracious hosts and signature Butler Service. St. Regis is dedicated to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated, and committed to non-discrimination on any protected basis.