Mgr Housekeeping

About the Role

Marriott International is seeking a full-time Housekeeping Manager in Riyadh. This role involves overseeing the daily shift operations for Housekeeping, Recreation/Health Club, and Laundry services, where applicable. The manager will work with employees to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained, conducting inspections and holding staff accountable for corrective actions. The position is critical in maintaining guest and employee satisfaction while adhering to operational budgets, requiring 2-5 years of relevant experience.

Housekeeping Operations and Budget Management

The Housekeeping Manager is responsible for the efficient management of daily operations and financial objectives within the department. This includes:

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Conducting daily inspections of guestrooms.
• Preparing work assignments based on lists of rooms to be cleaned and prospective check-outs.
• Managing inventory to ensure adequate supplies are available.
• Supervising an effective inspection program for all guestrooms and public spaces.
• Understanding the financial impact of departmental operations and working to achieve or exceed budgeted goals.
• Ensuring all employees have proper supplies, equipment, and uniforms.
• Communicating areas needing attention to staff and verifying understanding.
• Overseeing daily Housekeeping shift operations and ensuring compliance with all policies, standards, and procedures.
• Participating in departmental meetings and communicating departmental goals clearly.

Human Resources Activities

This role involves active participation in human resources functions to foster a productive and supportive work environment, including:

• Utilizing available on-the-job training tools for new room attendants and providing follow-up training.
• Establishing and maintaining collaborative relationships with employees.
• Scheduling employees according to business demands and tracking time and attendance.
• Ensuring employees understand expectations and parameters.
• Verifying property policies are administered fairly and consistently, and disciplinary procedures align with SOPs and LSOPs.
• Supervising staffing levels to meet guest service, operational, and financial objectives.
• Observing employee service behaviors and providing constructive feedback.
• Ensuring employee recognition programs are implemented across all shifts.
• Soliciting employee feedback, maintaining an "open door" policy, and reviewing satisfaction results to address concerns.
• Participating in employee progressive discipline procedures.
• Recognizing the contributions of team members publicly.

Ensuring Exceptional Customer Service

A core responsibility is to uphold and enhance the brand's service culture, focusing on guest satisfaction through:

• Setting a positive example for guest relations.
• Understanding and promoting the brand's service culture.
• Participating in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowering employees to deliver excellent customer service.
• Emphasizing guest satisfaction during departmental meetings and focusing on continuous improvement.
• Responding to and resolving guest problems and complaints effectively.
• Continuously striving to improve service performance.

Qualifications and Experience

Candidates for this position should possess 2-5 years of experience in a similar role within housekeeping or hotel operations. The role requires strong leadership skills, an understanding of operational budgets, and a commitment to maintaining high standards of cleanliness and guest service.

Work Environment

This is a full-time position based in Riyadh, operating within a dynamic hospitality environment. The role involves direct interaction with staff across multiple departments and requires a hands-on approach to daily operations.