National Call Center Agent Arabic Speaker

About the Role

IBT is seeking a National Call Center Agent to join its 24/7 operations team in Riyadh, Saudi Arabia. This full-time role involves handling customer interactions across multiple channels and ensuring efficient case management within a dynamic call center environment. The position offers a salary of 4750 SAR.

Key Responsibilities

• Handle incoming calls, chats, and emails in a professional and efficient manner.
• Follow up on open cases to ensure timely resolution and closure.
• Escalate complex or critical cases to the appropriate internal teams as required.

Qualifications and Experience

• Minimum of 1 year of experience in a call center role, with a preference for experience in the Facilities Management (FM) domain.
• Experience level required is 0-1 years.
• Candidates must be available to start immediately.

Required Skills

• Strong spoken and written communication skills in both Arabic and English are essential.

Work Environment

This position operates within a 24/7 environment, requiring a willingness to work in shifts. The role is based in Riyadh, Saudi Arabia.

Application Process

We encourage qualified candidates who meet the requirements to apply for this position.