Operations Services Support Specialist

About the Role

Alfanar is seeking an Operations Services Support Specialist to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for managing the visa processing for overseas candidates, ensuring compliance with legal requirements, and coordinating with various agencies. The specialist will also handle overseas visit visas and reimbursements, collaborating closely with recruitment and HR teams to ensure smooth operational workflows.

Key Responsibilities

• Assist overseas candidates and coordinate with agencies for visa processing.
• Verify required documents and share them with the relevant agencies.
• Provide guidance to candidates on visa procedures and follow up on document preparation.
• Ensure all visa processes comply with legal and regulatory requirements, staying updated on changes from the Saudi Embassy.
• Maintain accurate records of visa details, candidate information, and processing status.
• Communicate with agencies to track visa progress and resolve any issues.
• Coordinate with the travel team for candidate flight arrangements.
• Assist with commercial visit visas and candidate reimbursements.
• Collect data from agencies on processing Service Level Agreements (SLAs) and candidate expenses.
• Collaborate with recruitment and HR teams to ensure smooth operations.

Qualifications and Experience

• 2-5 years of experience in a related field.
• Demonstrated HR proficiency, including the ability to acquire updated soft and technical skills relevant to the job.
• Ability to perform planned activities to meet operational and development targets as per delivery schedules.
• Strong problem-solving skills to address operational issues and escalate complex matters.
• Commitment to quality, ensuring effective quality control and processes.
• A proactive approach to business process improvements, including seeking automation opportunities.
• Adherence to relevant policies, procedures, and work instructions.
• Understanding and compliance with health, safety, and environmental management procedures.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role requires close coordination with internal teams and external agencies to ensure efficient and compliant operations.