Operator Room Service

About the Role

W Hotels is seeking an Operator-Room Service to join their team in Riyadh. This is a full-time position requiring 0-1 years of experience. The role involves taking room service orders, addressing guest inquiries, and ensuring smooth service delivery.

Key Responsibilities

• Take room service orders over the phone and answer questions regarding menu selections.
• Communicate with kitchen staff regarding orders and guest requests.
• Address guest questions or concerns about wine selections, including origin, vintage, and style.
• Place and log call-backs for room service orders and notify guests and management of service delays.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transactions in the MICROS system at the time of order and complete all closing reports.
• Process all payment methods accurately.
• Follow all company and safety and security policies and procedures, reporting accidents or unsafe conditions.
• Ensure uniform and personal appearance are clean and professional, maintaining confidentiality and protecting company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate using clear and professional language and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

Physical Demands

• Ability to stand, sit, or walk for extended periods of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About W Hotels

W Hotels, part of the Marriott International portfolio, aims to ignite curiosity and expand worlds for its guests. The brand is known for reinventing luxury norms globally through its "Whatever/Whenever" service philosophy. W Hotels values originality, innovation, and a forward-looking approach.

Commitment to Diversity

Marriott International is an equal opportunity employer committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds, cultures, talents, and experiences of its associates are valued and celebrated. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.