Palace Operations Duty Manager

About the Role

Al Khozama Investment is seeking a Palace Operations Duty Manager to oversee daily operations, maintenance, and guest services within a palace premises in Riyadh, Saudi Arabia. This full-time role ensures the highest standards of luxury, discretion, and service excellence, reflecting Al Khozama’s reputation for premium hospitality and meticulous attention to detail. The manager will lead household staff, coordinate with external vendors, and ensure seamless operations aligned with the distinguished lifestyle and expectations of the residence.

Key Responsibilities

• Oversee all day-to-day palace operations, maintaining the residence to high standards of cleanliness, order, and presentation.
• Develop and implement operating procedures, service standards, and maintenance schedules.
• Manage and coordinate activities across housekeeping, laundry, security, F&B service, and technical maintenance teams.
• Ensure smooth execution of events, visits, and VIP receptions within the palace.
• Recruit, train, and supervise household and support staff, ensuring professionalism, efficiency, and confidentiality.
• Conduct regular performance evaluations and implement training programs to enhance service delivery.
• Ensure all guests and residents receive personalized, discreet, and seamless service, anticipating and responding to needs promptly.
• Manage budgets, purchasing, and expense tracking related to palace operations, overseeing inventory control for various supplies.
• Coordinate with facility management, maintenance contractors, and external suppliers to ensure infrastructure and amenities are in excellent condition.
• Supervise renovations, repairs, and special projects, liaising with the Hospitality Corporate Director of Engineering on technical matters.
• Monitor and coordinate preventive maintenance activities and Annual Maintenance Contracts (AMC).
• Coordinate with landscape contractors for the maintenance of outdoor areas.
• Ensure compliance with all safety, hygiene, and security protocols, maintaining emergency procedures.

Qualifications and Experience

• Minimum of 8–10 years of experience in luxury hospitality, private estate, or five-star hotel management.
• At least 3 years of experience in a managerial role.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage a large, multicultural team with discretion and tact.
• Excellent knowledge of luxury service standards, etiquette, and household management systems.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring a commitment to maintaining a positive and disciplined working environment aligned with Al Khozama’s hospitality values.