Reservations Shift Leader

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Marriott International is seeking a Reservations Shift Leader for a full-time position in Riyadh. This role focuses on processing guest reservations and ensuring a professional, service-oriented experience for all guests.

Key Responsibilities

Process reservation requests, changes, and cancellations received via phone, fax, or mail.
Identify guest needs, determine suitable room types, and verify availability and rates.
Explain guarantee, special-rate, and cancellation policies, and document special requests accurately.
Answer guest inquiries regarding property facilities, services, and accommodations.
Utilize sales techniques and accurately enter reservation details, types, codes, and rates into the reservation system.
Follow established escalation procedures for guest concerns to ensure timely resolution.

Operational Standards and Team Collaboration

Adhere to company policies and quality standards, maintaining a clean and professional appearance.
Protect proprietary information, company assets, and ensure the privacy and security of guests and coworkers.
Welcome guests, anticipate service needs, communicate professionally, and actively support team goals.
Perform other reasonable duties as requested, which may include moving or handling objects weighing up to 10 pounds without assistance.

Qualifications and Requirements

A high school diploma or GED equivalent is preferred.
Related work experience is not required for this position.
Supervisory experience is not required.
No specific license or certification is required.

Work Environment

This is a full-time role based in Riyadh, focusing on guest reservations within a hospitality setting. The position requires adherence to established company policies and quality standards.