Revenue Assurance Manager

About the Role

***, Saudi's leading event ticketing and experience booking platform, is seeking a Revenue Assurance Manager to join its team in Riyadh, Saudi Arabia. This full-time role is critical for ensuring the accuracy and completeness of revenue across the company's platforms and payment channels. The successful candidate will oversee revenue controls, investigate discrepancies, and work collaboratively with various departments to prevent revenue leakage and enhance reporting.

***** operates as Saudi Arabia's primary platform for event ticketing and experience bookings, recognized for its technology, features, agility, and revenue performance. The company serves major mega-events within the Kingdom, having surpassed 2 billion in sales.

Key Responsibilities

• Oversee the entire revenue assurance process, from platform transactions and billing to collection, settlement, and accounting.
• Verify the accurate application of fees, commissions, discounts, and other charges in accordance with approved contracts and commercial terms.
• Identify and investigate the root causes of missing, duplicate, or incorrectly recorded transactions, coordinating corrective actions.
• Establish and maintain documented controls, reconciliation procedures, and escalation processes.
• Reconcile platform transaction records with payment gateway reports, bank receipts, and general ledger balances.
• Monitor settlements from payment providers, investigate delays and deductions, and follow up on outstanding amounts.
• Review refunds, cancellations, and chargebacks to ensure accurate processing and accounting.
• Validate organizer and partner settlement calculations against contractual terms and supporting transaction records.
• Maintain an aging analysis of unreconciled items and ensure timely resolution.

Revenue Accounting and Reporting

• Coordinate with the accounting team to ensure revenue is recorded according to approved accounting policies and applicable standards.
• Support month-end closing activities through reconciliations, supporting schedules, and proposed adjustments.
• Prepare reports on revenue discrepancies, outstanding settlements, payment processing fees, and recovered amounts.
• Analyze revenue movements, highlighting unusual trends or control exceptions to the Finance Director.
• Provide supporting documentation for internal and external audits.

Systems and Process Improvement

• Collaborate with Technology and Data teams to enhance transaction data quality and consistency across platforms and the ERP system.
• Develop automated reconciliations and exception reports to reduce manual effort and improve accuracy.
• Review new payment channels, products, and commercial arrangements to ensure appropriate revenue controls are established prior to launch.
• Coordinate corrective actions across departments and monitor recurring issues through to resolution.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience in revenue assurance or a related financial control function.
• Demonstrated ability to manage complex reconciliation processes and identify financial discrepancies.
• Experience working with finance, operations, commercial, and technology teams.