Senior Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on transforming business communication. The company has been recognized as a Great Place to Work® and employs over 400 individuals dedicated to serving more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages new ideas.

The Sales Team at Unifonic

The Sales team at Unifonic is responsible for driving revenue while acting as trusted consultants to customers. This team includes experts in account management, business development, and customer service. They collaborate with other departments to ensure products and services meet customer needs. The team seeks individuals with a track record of sales success, strong relationship-building skills, and a commitment to customer support.

Role Summary: Senior Customer Solutions Consultant

The Senior Customer Solutions Consultant will facilitate digital transformation for customers through cloud communication. This full-time role, based in Riyadh, Riyadh Province, involves leading collaboration with virtual teams comprising sales, engineering, and support resources. The consultant will build and maintain strong customer relationships, influence long-term strategic direction, serve as a trusted advisor, and engage with CXOs and technology decision-makers. Responsibilities include evaluating customer cloud communication strategies, recommending solutions aligned with business and technical requirements, addressing deployment challenges, and ensuring successful adoption to drive customer satisfaction. This role requires 2-5 years of relevant experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop a working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure a clear handover of won deals to the Customer Success team, providing context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Character Traits

• Analytical thinking and problem-solving: Ability to approach problems clearly, use data, and identify solutions.
• Ownership and accountability: Takes responsibility and ensures projects are completed.
• Communication: Explains ideas clearly and listens effectively across teams.
• Collaboration: Works effectively with others and supports team objectives.
• Adaptability and learning: Adjusts to change and continuously acquires new skills or tools.
• Mentorship and knowledge sharing: Supports the growth of others and shares expertise.
• Resilience: Maintains composure under pressure and handles setbacks constructively.
• Quality and attention to detail: Performs work carefully and strives for continuous improvement.
• Advocacy and innovation: Encourages best practices, efficiency, and new ideas.