Senior Logistics Operations Manager

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About PROVEN

PROVEN is seeking a Senior Logistics Operations Manager to join its team in Riyadh, Saudi Arabia. This is a full-time position focused on optimizing last-mile delivery operations within the Saudi market.

Role Overview

The Senior Logistics Operations Manager will lead and optimize last-mile delivery operations, managing large delivery workforces, ensuring client service levels, improving operational productivity, and controlling operating costs. The role requires a hands-on leader with strong analytical and commercial capabilities to enhance service quality, workforce efficiency, client satisfaction, and profitability.

Key Responsibilities

Oversee daily last-mile delivery operations across multiple client locations, ensuring efficient service delivery and compliance with contractual requirements.
Lead delivery associates, supervisors, and logistics coordinators, ensuring effective workforce planning, scheduling, and deployment.
Coordinate with HR and recruitment teams to support workforce onboarding, mobilization, replacement, and manpower requirements.
Monitor operational KPIs, including rider productivity, attendance, workforce utilization, on-time delivery, and client SLA compliance.
Manage client relationships, conduct operational reviews, and resolve service disruptions and escalations through root-cause analysis and corrective actions.
Develop and maintain performance dashboards, operational reports, and tracking systems to support data-driven decisions.
Monitor operating costs, workforce utilization, and contract profitability, identifying opportunities to improve productivity and operating margins.
Coordinate with finance and commercial teams on operational budgeting, forecasting, client billing, and new contract planning.
Establish standard operating procedures, performance management processes, and continuous improvement initiatives.
Support the mobilization of new client contracts and operational expansion while maintaining service quality.

Experience and Qualifications

Candidates should possess 5-10 years of relevant experience in logistics operations management.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a large delivery workforce and collaborating with various internal and external stakeholders to achieve operational excellence.