Senior Specialist Collision Repair

About the Role: Senior Specialist, Collision Repair

CEER is seeking a Senior Specialist, Collision Repair to join our team in Riyadh. This full-time role focuses on managing the body and paint workshop network, ensuring operational efficiency, high repair quality, and customer satisfaction. The specialist will also support the establishment of new workshops and the certification of third-party facilities.

Role Purpose and Scope

The primary purpose of this position is to oversee and optimize the performance of CEER's body and paint workshops. This includes controlling expenses, maintaining quality standards, and ensuring customer satisfaction. The role also involves contributing to the setup of new workshops, from equipment selection to layout design, and evaluating external workshops to ensure compliance with company standards.

Key Responsibilities

• Supervise daily operations across all body and paint workshops to maintain high productivity and efficiency.
• Monitor ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
• Manage paint and material stock levels and take necessary actions to maintain adequate inventory.
• Oversee the full insurance repair order process, ensuring accurate documentation and compliance with insurance requirements.
• Monitor workshop Key Performance Indicators (KPIs) and implement continuous improvement initiatives to enhance performance and service quality.
• Support the diagnosis of technical issues and escalate unresolved cases to technical support when required.
• Assist customer service by resolving complaints and ensuring high levels of customer satisfaction.
• Certify third-party body and paint workshops based on technical and operational criteria.
• Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design, and fit-out execution.
• Ensure proper maintenance and safety compliance of all workshop tools and equipment.
• Ensure all workshop staff are trained on standard operating procedures and dealership systems.

Qualifications and Experience

• Education: Bachelor’s degree in Mechanical, Industrial, or Automotive Engineering, or a related field.
• Experience: A minimum of 3 years of experience in a similar role within an automotive dealership or body and paint operations. The ideal candidate will have 2-5 years of relevant experience.

Work Setting

This is a full-time position based in Riyadh, focusing on the operational management and development of collision repair facilities within the automotive industry.

Application Information

Candidates who meet the specified requirements are encouraged to apply. Salary details for this position will be discussed during the interview process.