Senior Specialist Experience Center📣 إعلان

منذ 3 ساعات تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Red Sea Global

Red Sea Global (RSG) is committed to positively shaping the places where people live, work, and travel, with a strong focus on people and the planet. The company's transformative programs are instrumental in achieving Vision 2030 and leading the world towards regenerative tourism.

Role Overview: Senior Specialist - Experience Center

Red Sea Global is seeking a full-time Senior Specialist - Experience Center to join its team in Riyadh. This role is responsible for supporting the administration, optimization, and continuous improvement of Red Sea Global's Salesforce ecosystem, which includes Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud, specifically for the Residential Development division. The Senior Specialist will maintain CRM configurations, support automation, ensure data integrity, and produce essential reports and dashboards. This position involves partnering with business stakeholders to enhance CRM performance and user adoption, acting as a subject matter expert and reporting to the CRM Manager to support the established CRM strategy.

Core Responsibilities

Support the execution of the Residential CRM roadmap and contribute to ongoing Salesforce enhancements.
Configure and maintain Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud), including workflows, validation rules, dashboards, reports, and user permissions.
Maintain CRM governance processes, change requests, release documentation, and system configuration records.
Develop operational dashboards and reports to monitor sales performance, pipeline activity, case volumes and resolution times, campaign performance, and CRM adoption.
Deliver end-user training, user guides, and day-to-day CRM support.
Configure and support Service Cloud case management, including queues, assignment and escalation rules, Omni-Channel routing, entitlements/SLAs, and knowledge articles for resident and owner service teams.
Support Marketing Cloud campaign execution, including journeys, email and landing-page templates, audience segmentation, consent/preference management, and lead and enquiry capture through to Sales Cloud handoff.
Monitor data quality and execute regular data cleansing, validation, and de-duplication activities.
Support CRM integrations and coordinate with IT and external vendors on system enhancements.
Gather business requirements from Sales and Marketing teams and recommend CRM process improvements.
Monitor CRM adoption and prepare regular reports on system usage, compliance, and data accuracy.
Stay current with Salesforce best practices and recommend improvements to increase system efficiency.
Support the evaluation and rollout of Salesforce AI capabilities, including Agentforce agents, Einstein features, and prompt templates, to automate routine sales and service tasks and improve response times.

Required Qualifications and Experience

Minimum of 3+ years of hands-on Salesforce administration and CRM support across Sales Cloud, Service Cloud, and Marketing Cloud.
Experience supporting enterprise Salesforce implementations.
Demonstrated experience delivering end-to-end lead-to-customer-service processes, collaborating with sales, marketing, and customer service stakeholders.