Service Advisor

About the Role

United Motors Company is seeking a Service Advisor to join their team in Riyadh, Riyadh, Saudi Arabia. This is a full-time position requiring 0-1 years of experience. The Service Advisor acts as the primary liaison between customers and service technicians, ensuring clear communication and efficient service processes.

Key Responsibilities

• Greet customers courteously, accurately capture vehicle complaints, and advise the service team.
• Attend to customer inquiries and complaints, resolving issues to meet all needs.
• Refer unresolved complaints or queries to the Supervisor or appropriate designate for resolution.
• Contact customers who have had major repairs to inquire about vehicle performance.
• Pre-schedule maintenance visits for customers to manage traffic, reduce waiting times, and maximize off-peak business utilization.

Service Process Management

• Record customer appointments, check service records, and stamp service booklets.
• Complete customer checklists detailing all provided information regarding defects or required services.
• Enter data into the system to obtain work estimates and advise customers of job costs.
• Complete and process all paperwork, obtain customer signatures, estimate repair times and delivery dates, and explain payment policies.
• Communicate any cost overruns (before they are incurred) or completion delays to the customer.
• Maintain daily/weekly records of promised delivery dates, keeping customers informed of expected completion.
• Receive invoices and obtain payment upon vehicle delivery to the customer.

Warranty Claims Coordination

• Review warranty documentation for work requested under manufacturer's warranty.
• Advise and provide explanations to customers when repairs cannot be covered by warranty.
• Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion.
• Provide all necessary warranty documentation to the Warranty function to support claims with the franchisor.

Service Promotion

• Ensure all marketing material is properly displayed in reception areas.
• Mail service promotion material to targeted customers.
• Explain special plans and promotions related to maintenance and accessories to customers.

Qualifications

• 0-1 years of relevant experience.
• Strong customer service and communication skills.
• Ability to accurately assess vehicle problems and relay information to technicians.
• Proficiency in managing administrative tasks and documentation.