Showroom Sales Representative

About the Role

AlRomaih Industrial Commercial Group is seeking a Showroom Sales Representative for a full-time position in Riyadh. This role involves providing excellent customer service, achieving sales targets, and maintaining the organization and cleanliness of the showroom. The representative will guide customers through the entire sales process, from product introduction to order fulfillment, ensuring a smooth experience.

Key Responsibilities

• Provide a professional reception to customers within the showrooms and maintain a high standard of service.
• Address customer needs, facilitate goods delivery, and offer pre- and post-sales customer service.
• Guide customers from their entry into the showroom, introducing company products, and securing their orders.
• Calculate required quantities and assist customers with product and color coordination based on their needs.
• Streamline the invoicing process and ensure proper delivery of goods, coordinating with showroom assistants, workers, and drivers.
• Maintain the showroom's organization and cleanliness consistently.
• Ensure the availability of all marketing tools, including brochures and catalogues.
• Achieve sales targets in line with the established sales plan.
• Commit to management goals and implement required Key Performance Indicators (KPIs).
• Process online customer requests and update the E-commerce platform, considering item requirements and stock levels.
• Maintain adequate stock levels for all items, particularly fast-moving ones, by placing orders from warehouses based on minimum and maximum levels.
• Adhere to the first-in, first-out (FIFO) policy to prevent dead stock.
• Report any missing products in the main store to the direct manager.
• Ensure goods are arranged in warehouses according to policy and procedure to maintain accurate stock and prevent discrepancies during inventory checks.
• Submit financial reports to the region accountant as required.
• Deposit all daily sales cash amounts into the company’s account.
• Provide regular reports to the direct manager regarding competitors' activities and promotions.
• Handle customer complaints professionally and report them to the direct manager.
• Cooperate with other branches to facilitate the resale of slow-moving items.
• Implement company policies and instructions.
• Submit periodic reports on achievements, problems, and failures to the direct manager.
• Offer constructive ideas and suggestions to enhance the sales process and value.
• Execute job-related activities using safe and environmentally sound methods.
• Perform any other duties assigned by the direct supervisor or manager.

Work Environment

This is a full-time position based in Riyadh, focusing on direct customer interaction within a showroom setting and coordination with internal teams.