Social Media Customer Service

About the Role

2P Perfect Presentation is seeking a Social Media Customer Service professional to join its team in Riyadh, Saudi Arabia. This full-time role focuses on providing timely, professional, and customer-focused support across various social media platforms, with a primary emphasis on X (formerly Twitter).

Key Responsibilities

• Respond promptly and professionally to customer inquiries across social media platforms.
• Monitor and manage customer comments, direct messages, and online reviews.
• Maintain a positive and professional brand image through all customer interactions.
• Resolve, track, document, and report recurring customer feedback, concerns, and trends.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Qualifications and Requirements

• 1–3 years of experience in social media customer service.
• Familiarity with social media platforms including X (Twitter), Instagram, Facebook, TikTok, and LinkedIn.
• Fluency in both Arabic and English, with excellent written and verbal communication skills.

Experience Level

This position requires 0-1 years of experience, with a preference for candidates demonstrating 1-3 years of experience in social media customer service.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary for this position will be disclosed during the interview process.