Strategic Account Manager

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, operates an AI-native customer experience platform designed for emerging markets. With over 25 years in conversational AI research and development, the company serves more than 5,000 enterprises across MENA. This full-time role for a Strategic Account Manager is based in Riyadh, Riyadh Province, and involves managing a portfolio of high-value enterprise accounts.

Role Overview

The Strategic Account Manager will be responsible for managing and growing a portfolio of high-value enterprise accounts within regulated industries such as government, financial services, telecommunications, and large enterprises. This position focuses on building and maintaining trusted relationships with senior stakeholders, driving customer retention and revenue growth, and ensuring long-term customer success. The role requires developing strategic account plans, identifying expansion opportunities, and coordinating with internal teams to meet customer needs and achieve business outcomes.

Key Responsibilities

Manage a portfolio of strategic enterprise accounts.
Achieve annual recurring revenue (ARR), expansion, upsell, and retention targets.
Develop and execute account plans for key customers.
Identify and drive cross-sell and upsell opportunities across the product portfolio.
Lead contract renewals and commercial negotiations.
Build trusted relationships with C-level, business, and technical stakeholders.
Serve as the primary point of contact for strategic customers.
Conduct executive business reviews and governance meetings.
Monitor customer health, adoption, satisfaction, and business outcomes.
Manage escalations and coordinate resolution across internal teams.
Prepare quarterly account reviews, forecasts, and business plans.
Maintain accurate account data, opportunity tracking, and forecasting within CRM.
Coordinate with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia.

Qualifications and Experience

Bachelor's degree in Business, Engineering, Technology, or a related field.
5-10 years of experience in Enterprise Account Management, Strategic Accounts, Customer Success, or Enterprise Sales.
Experience managing large enterprise or government accounts.
Proven track record of achieving revenue growth and retention targets.
Strong commercial, negotiation, and executive presentation skills.
Experience working in SaaS, CPaaS, CX, AI, telecommunications, or technology industries.
Strong CRM discipline (HubSpot, Salesforce, or equivalent).
Experience in the GCC market is preferred.
Experience with government, BFSI, or telecom customers.
Knowledge of AI, customer engagement, messaging, voice, or digital transformation solutions.

AI Proficiency and Toolkit

Candidates should possess a basic to practical understanding of AI tools (L2-L3), with the ability to apply them to account growth and strategic sales activities. This includes leveraging AI to identify upsell and cross-sell opportunities, analyze customer growth potential, and generate insights for account expansion strategies, with familiarity in tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini. The role requires proficiency in enterprise account growth, ARR management, executive stakeholder engagement, customer success, commercial negotiation, strategic forecasting, CRM discipline, and cross-functional orchestration.