Strategic Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA and is developing sovereign, agentic AI through its Agentic Studio platform. Unifonic is recognized as a Great Place to Work®.

The Sales Team

The Sales team at Unifonic focuses on driving revenue while serving as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, collaborating with other departments to ensure products and services meet customer needs.

About the Strategic Account Manager Role

As a Strategic Account Manager based in Riyadh, Riyadh Province, you will manage and grow a portfolio of high-value enterprise accounts within regulated industries such as government, financial services, telecommunications, and large enterprises. This full-time role involves building and maintaining relationships with senior stakeholders, driving customer retention and revenue growth, and managing renewals and expansion opportunities to ensure long-term customer success. You will develop strategic account plans, identify upselling and cross-selling opportunities, lead executive-level account governance and business reviews, and proactively manage customer risks and escalations. The role requires close coordination with internal sales, technical, delivery, customer success, and support teams to meet customer needs and achieve measurable business outcomes. As a trusted advisor, you will gain a deep understanding of each customer’s business objectives, challenges, and strategic priorities, positioning Unifonic as a long-term partner and ensuring strong customer satisfaction, engagement, and commercial growth.

Key Responsibilities

• Own and manage a portfolio of strategic enterprise accounts.
• Achieve and exceed annual recurring revenue (ARR), expansion, upsell, and retention targets.
• Develop and execute account plans for key customers.
• Identify and drive cross-sell and upsell opportunities across the product portfolio.
• Lead contract renewals and commercial negotiations.
• Build trusted relationships with C-level, business, and technical stakeholders.
• Serve as the primary point of contact for strategic customers.
• Conduct executive business reviews and governance meetings.
• Ensure customer objectives are aligned with company capabilities and roadmap.
• Monitor customer health, adoption, satisfaction, and business outcomes.
• Manage escalations and coordinate resolution across internal teams.
• Improve retention and reduce churn risk through proactive engagement.
• Drive successful onboarding and service expansion initiatives.
• Prepare quarterly account reviews, forecasts, and business plans.
• Maintain accurate account data, opportunity tracking, and forecasting within CRM.
• Coordinate with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
• Ensure compliance with contractual obligations and internal processes.
• Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia.
• Provide customer feedback to Product and Leadership teams.
• Represent the company in strategic customer engagements and industry events.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Proven track record of success in sales and account management.
• Ability to build and maintain strong customer relationships.
• Understanding of regulated industries such as government, financial services, and telecommunications.

Application Information

This is a full-time position. Salary details are not disclosed.