TAMHEER Customer Service

About the Role

Abdul Latif Jameel Enterprises is seeking a dedicated individual to join our team in Riyadh as a TAMHEER - Customer Service representative. This full-time, entry-level position is designed for candidates with 0-1 years of experience who are eligible for the Tamheer Program, offering a foundational opportunity to develop essential customer service skills within a professional environment.

Role Overview

The primary purpose of this role is to support a seamless and positive customer service journey. The representative will serve as the initial point of contact, focusing on welcoming customers, understanding their needs, verifying necessary documentation, and guiding them through the appropriate next steps to ensure an efficient and satisfactory service experience.

Key Responsibilities

• Welcome customers and provide a professional and positive first point of contact.
• Understand customers’ initial inquiries and service requirements.
• Review and verify the availability and completeness of all required documents and information.
• Guide customers on any missing documents or information and advise them on the appropriate source or process for acquisition.
• Ensure customers are adequately prepared before proceeding to the subsequent stage of the service process.
• Direct customers to the appropriate employee or department based on their specific needs.
• Provide clear and accurate information regarding service procedures and requirements.
• Maintain a professional, customer-focused approach to support a smooth customer journey.
• Perform other related tasks and duties as assigned by management.

Required Qualifications

• Saudi National.
• Bachelor’s degree in Business Administration, Customer Service, or a related field.
• Eligibility for the Tamheer Program is mandatory.

Essential Skills

• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Ability to organize information effectively and demonstrate strong attention to detail.
• Basic proficiency in Microsoft Office applications.
• Good command of both Arabic and English is preferred.

Application Information

We invite qualified candidates who meet the specified requirements to apply for this opportunity to contribute to our customer service excellence in Riyadh.