TECHNICIAN CUSTOMER SERVICE

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

alfanar is seeking a Customer Service Technician to join their team in Riyadh. This full-time role focuses on assisting customers with technical issues, providing timely support, and ensuring high-quality service delivery. The technician will be responsible for maintaining accurate records of customer interactions and staying informed on product knowledge to enhance customer satisfaction.

Key Responsibilities

Assist in troubleshooting and resolving customer issues, ensuring timely and efficient case handling.
Engage with customers to understand technical concerns, provide support, and escalate issues as needed.
Ensure service delivery meets company standards by adhering to established guidelines and processes.
Accurately record customer interactions, including troubleshooting steps, resolutions, and feedback, to maintain complete case histories.
Stay informed on product updates and technical changes to provide effective support and learn new tools and technologies.

Operational Accountabilities

Communicate effectively with peers and supervisors, demonstrating openness to direction and feedback.
Utilize tools and machinery efficiently in terms of cost and time.
Execute operational activities according to delivery schedules and work instructions.
Assist in resolving operational issues and escalate complex problems as required.
Implement quality standards for products, processes, and related activities.
Perform tasks in line with established work routines and instructions.
Comply with all relevant policies, procedures, and processes.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in a customer service or technical support role. A strong understanding of product knowledge and technical troubleshooting is essential for this position.

Work Environment

This is a full-time position based in Riyadh, focusing on direct customer interaction and technical support within a structured service delivery framework.