Visa Specialist

About the Role

*** is seeking a Visa Specialist to join its team in Riyadh, Saudi Arabia. This full-time role requires 5-10 years of experience and focuses on managing end-to-end visa and document processing for employees, ensuring compliance with local regulations.

Key Responsibilities

• Manage end-to-end visa and document processing for JD International Logistics employees in Riyadh, including work visa applications, authorization documents, entry procedures, work permits, Iqama applications/renewals, information changes, cancellations, and offboarding clearance.
• Verify required materials based on employee nationality, application location, and visa type, and follow up on pre-processing steps such as medical examinations, degree authentication, notarization, and legalization.
• Coordinate with Saudi government departments, business platforms, and local service agencies using Arabic to track progress of work visas, permits, and residency documents.
• Assist in resolving returned materials, application anomalies, quota issues, and other local business difficulties.
• Establish and maintain ledgers for visas, work permits, and residency documents, tracking progress, validity, and setting expiration reminders.
• Coordinate with domestic and international HR SSC, business HRBPs, and employees to synchronize material requirements, processing milestones, and risk warnings, and respond to inquiries.
• Continuously track changes in Saudi policies related to work visas, foreign labor employment, work permits, and residency documents.
• Monitor corporate employment qualifications, Saudization (Nitaqat) quotas, and compliance requirements, identifying and reporting risks.
• Coordinate with local Saudi visa agents and authentication/notarization agencies to monitor service quality, efficiency, and anomalies, verifying costs and optimizing services.
• Provide local HR support for onboarding and offboarding procedures, document archiving, and process optimization in Saudi Arabia.

Required Qualifications and Experience

• 5-10 years of practical operational experience in Saudi visa processing, work permits, Iqama residency permits, or related HR procedures.
• Familiarity with application scenarios and operational processes of relevant business platforms such as Qiwa, Muqeem, and Absher Business.
• Experience in logistics, international logistics, or cross-border e-commerce industries is preferred.
• Ability to handle Saudi visa processing needs for employees from various parts of China and other countries/regions.
• Understanding of material and process differences corresponding to various nationalities, application locations, and visa types.

Skills and Competencies

• Good cross-timezone communication skills and service awareness.
• Meticulous and rigorous work style with strong sensitivity to document validity, material accuracy, and processing efficiency.
• Capable of multitasking, progress tracking, anomaly handling, and cross-departmental coordination.
• Ability to manage work pressure during peak processing periods.
• Understanding of basic rules regarding foreign labor employment, work permits, residency documents, and Nitaqat Saudization in Saudi Arabia.
• Ability to identify common business risks and escalate them for timely handling.
• Experience in HR SSC, shared service centers, or international assignment support is preferred.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring coordination with various internal and external stakeholders, including government departments and service agencies.