Commercial Services Officer

About Tibah Airports Operation

Tibah Airports Operation is seeking a Commercial Services Officer to join their team in Medina, Al Madinah, Saudi Arabia. This is a full-time position requiring 2-5 years of relevant experience.

Role Purpose

The Commercial Services Officer is responsible for the management and development of commercial service activities within the airport terminal. This role ensures high-quality service delivery to concessionaires, partners, and passengers, while also supporting the company's revenue generation objectives.

Key Responsibilities

• Oversee and coordinate daily commercial service activities within the terminal's commercial operations area.
• Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
• Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
• Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
• Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
• Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
• Prepare performance reports, revenue analysis, and service quality dashboards for management review.
• Support the negotiation and administration of commercial service contracts and agreements.
• Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
• Liaise with other departments, including Operations, Security, and Facilities, to support the smooth functioning of commercial service areas.
• Maintain accurate records of agreements, permits, and commercial service documentation.

Required Experience

• Candidates should possess 2-5 years of experience in a relevant commercial services role.

Work Type and Location

This is a full-time position based in Medina, Al Madinah, Saudi Arabia.