Commercial Services Officer

About the Role

Tibah Airports Operation Co. is seeking a Commercial Services Officer to manage and develop commercial service activities within the terminal. This full-time role focuses on ensuring high-quality service delivery to concessionaires, partners, and passengers, while actively supporting revenue generation objectives. The position requires 2-5 years of relevant experience.

Role Purpose

The primary purpose of the Commercial Services Officer is to oversee the operational aspects of commercial services within the airport terminal. This involves maintaining service standards, fostering partner relationships, and identifying opportunities for growth to enhance passenger experience and increase non-aeronautical revenue.

Key Responsibilities

• Oversee and coordinate daily commercial service activities within the terminal's commercial operations area.
• Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
• Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
• Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
• Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
• Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
• Prepare performance reports, revenue analysis, and service quality dashboards for management review.
• Support the negotiation and administration of commercial service contracts and agreements.
• Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
• Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
• Maintain accurate records of agreements, permits, and commercial service documentation.

Experience Requirements

• A minimum of 2 to 5 years of experience in commercial services, airport operations, or a related field.

Work Type

This is a full-time position.

Application Process

Interested candidates are encouraged to apply for this role.