Quality Assurance Manager Four Seasons Resort at The Red Sea

About the Role

Four Seasons Hotels & Resorts, Saudi Arabia, is seeking a Quality Assurance Manager to join its team in Umluj and Al Wajh. This full-time role is essential for maintaining service excellence, monitoring operational standards, and driving continuous improvement across all departments within the property. The position is suited for hospitality professionals with 2-5 years of experience who are committed to delivering world-class guest experiences.

Key Responsibilities

• Develop, implement, and oversee the property’s quality assurance programs.
• Monitor and audit operational performance to ensure alignment with Four Seasons standards.
• Analyze guest feedback and identify areas for service enhancement.
• Collaborate with department heads to implement corrective actions and best practices.
• Facilitate training sessions and workshops to enhance service culture and quality awareness.
• Lead the property’s Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
• Prepare regular reports on quality performance and improvement initiatives.
• Act as a brand ambassador, ensuring a seamless and exceptional guest journey.

Required Experience

• A minimum of 2 to 5 years of experience in a relevant quality assurance or hospitality management role.
• Demonstrated commitment to delivering high standards of guest service.

Work Environment and Location

This full-time position is based within the upcoming Four Seasons Resort on Shura Island, part of The Red Sea destination in Saudi Arabia. The Red Sea destination is being developed with a focus on sustainable practices and will feature luxury beachside accommodations, a yacht marina, leisure facilities, retail offerings, and an 18-hole golf course. The new Four Seasons Resort will offer approximately 149 rooms and suites, multiple dining outlets, meeting spaces, a marine discovery centre, and various recreational facilities including a spa, tennis courts, and pools.

Company Overview

Four Seasons Hotels & Resorts is a global luxury hospitality company known for its commitment to service excellence and high operational standards. The Red Sea project represents a significant development in Saudi Arabia's tourism sector, aiming to provide a luxury travel and lifestyle experience while adhering to sustainable development principles.