F&B Reservations Agent (Saudi National)📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	املج

وصف الوظيفة

About SLS The Red Sea

SLS The Red Sea is a luxury resort located on the Red Sea coast in Saudi Arabia, operating as part of Ennismore’s lifestyle portfolio. The property features 150 keys, five distinct Food & Beverage venues, and a spa. It aims to provide a blend of dining, entertainment, and relaxation experiences for guests.

The Role of F&B Reservations Agent

As an F&B Reservations Agent at SLS The Red Sea, you will serve as the initial point of contact for guests planning their dining experiences. This full-time role involves managing reservations with precision and professionalism, ensuring that all guest inquiries and preferences are handled effectively to facilitate a smooth arrival and dining experience.

Key Responsibilities

Handle restaurant reservations received via phone, email, and designated reservation systems in a professional and timely manner.
Respond to guest inquiries and provide accurate information regarding dining venues, menus, operating hours, promotions, and available experiences.
Manage new reservations, amendments, cancellations, and special requests accurately and efficiently.
Maintain precise reservation records, guest profiles, preferences, and relevant notes to support personalized service.
Communicate clearly with guests and confirm reservation details to ensure a seamless dining experience.
Coordinate closely with restaurant and F&B teams regarding reservations, special occasions, guest preferences, and operational requirements.
Handle guest requests, inquiries, and concerns professionally, ensuring appropriate follow-up when necessary.
Support effective table and reservation management to optimize restaurant occupancy and revenue opportunities.
Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.
Maintain clear and professional communication across all guest interactions, adhering to SLS service standards.
Ensure guest information and reservation details are handled accurately and confidentially.
Stay informed on restaurant concepts, menus, promotions, special events, and relevant hotel experiences.
Follow departmental procedures, service standards, and reservation policies consistently.
Support the wider F&B team with reservation-related tasks and operational requirements as needed.

Candidate Profile

The ideal candidate will possess 0-1 years of experience in a related field. This role requires strong organizational skills, attention to detail, and a professional demeanor. Effective communication abilities are essential for interacting with guests and coordinating with internal teams.

Work Environment and Location

This is a full-time position based in Tabuk, specifically within the Umluj area. The role involves working within a dynamic hospitality environment, collaborating closely with Food & Beverage teams to ensure guest satisfaction.