Account Manager

About Delivery Hero SE

Hungerstation is part of Delivery Hero Group, a global platform for local delivery services operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. The company's mission is to provide a fast, easy, and reliable delivery experience.

Role Summary

Delivery Hero SE is seeking an Account Manager to join the team in Jeddah. This full-time role involves managing client accounts, building relationships, and ensuring the successful delivery of solutions. The position requires 1-2 years of experience.

Key Responsibilities

• Serve as the primary point of contact for all customer account management issues.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and finalize agreements to maximize profitability.
• Develop trusted advisory relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of solutions in line with customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas for improvement to meet sales quotas.
• Forecast and track key account metrics, including quarterly sales results and annual forecasts.
• Prepare reports on account status.
• Collaborate with the sales team to identify and grow opportunities within the assigned territory.
• Assist with challenging client requests or issue escalations as required.

Operational Duties

• Adhere to all relevant policies, procedures, and processes to ensure consistent daily operations.
• Contribute to identifying opportunities for continuous improvement in processes, practices, cost-effectiveness, and productivity.
• Promote the implementation and adherence to policies, procedures, and instructions among colleagues.
• Follow daily operational procedures to ensure work continuity.
• Contribute to preparing timely and accurate reports related to the job to meet requirements and objectives.
• Ensure satisfaction for both internal and external customers by addressing their needs courteously and promptly.

Qualifications

• 1-2 years of relevant experience.

Application Information

This is a full-time position based in Jeddah. Salary details will be discussed during the interview process.