Account Manager

About the Role

Ninja, a quick-commerce company, is seeking a dedicated Account Manager to join its Sales Department in Jeddah, Makkah Province. This full-time role focuses on maintaining strong relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to account management.

Key Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross-sell NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Required Experience and Skills

• 2-5 years of experience in account management or a related field.
• Strong communication and interpersonal skills.
• Demonstrated attention to detail and organizational abilities.
• Proactive approach to problem-solving and client satisfaction.
• Proficiency in using CRM software for tracking interactions and performance.
• Ability to collaborate effectively with internal and external stakeholders.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah Province. The role involves working within the Sales Department, collaborating with various internal teams to support partner restaurants on the Ninja platform.

Application Process

Candidates interested in this Account Manager position are encouraged to apply. Salary details will be discussed during the interview process.