Business Support Specialist

About the Role

United Group is seeking a Business Support Specialist to deliver comprehensive business support services for an assigned service area or site. This full-time role is based in Makkah and Jeddah, Saudi Arabia, and requires 3-5 years of relevant experience. The specialist will operate independently within approved policies and procedures, ensuring all records and service levels are maintained completely and on time.

Key Responsibilities

• Set and apply service standards and checklists across assigned offices and sites, organizing coverage for each location.
• Coordinate preventive maintenance, cleaning, repairs, utilities, and contractor follow-up for the assigned scope.
• Maintain the asset register, from inventory and tagging through transfers to approved disposal.
• Manage vehicle, driver, housing, resident, and route data, ensuring registrations, insurance, and inspections remain valid.
• Ensure continuity of housing and transport services, including backup buses and drivers, and conduct periodic site visits.
• Monitor vehicle maintenance, fuel consumption, incidents, violations, and claims, along with related contracts and invoices.
• Execute travel, hotel, and rental bookings in accordance with travel policy and employee grades, managing changes, cancellations, and refunds.
• Collect quotations, prepare purchase requests, and follow them through to purchase order or contract signature, monitoring contract expiry.
• Verify delivery and amount accuracy, submit and track invoices and their approvals, and resolve any delays.
• Inventory current and required licenses for assigned sites, including necessary authorities, platforms, documents, and approvals.
• Manage transactions on assigned government platforms, respond to authority observations, and visit authorities to follow up on delayed cases.
• Support inspection readiness and follow corrective actions with site management until closure.
• Coordinate assigned events and special projects end-to-end, covering requirements, vendors, budget tracking, schedule, and on-the-day delivery.
• Manage administrative and executive support services, including correspondence, document control, shipments, guest hosting, and executive logistics.
• Respond to new or one-off requirements from other functions, assess Business Support's capability to deliver, and arrange services within approved policy.

Planning and Development

• Plan and prioritize the assigned service area, proposing improvements to procedures and forms.
• Guide assigned coordinators and site focal points, and act as an approved backup for a colleague’s service area.
• Document workflows, forms, and checklists for assigned services, and prepare periodic reports.

Qualifications and Experience

• A minimum of 32 to 5 years of experience in a relevant business support or administrative role.
• Demonstrated ability to manage multiple tasks and responsibilities independently.
• Strong organizational skills and attention to detail.
• Proficiency in maintaining records and ensuring compliance with policies and procedures.

Work Environment

This is a full-time position based in the Makkah and Jeddah regions, supporting various operational sites and offices within United Group.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.