Program Manager II Amazon NOW Launch

About the Role

Afaq Q Tech General Trading is seeking a Program Manager II, Amazon NOW Launch, to join their team in Jeddah. This full-time role involves owning and driving programs that directly impact customer delivery, requiring coordination across teams, problem-solving, and the ability to translate ambiguity into clear action plans. The position requires 3-5 years of relevant experience.

Program Overview

The Program Manager II will be responsible for building programs that enhance customer experience. This involves cross-functional coordination to align priorities, remove obstacles, and ensure timely outcomes. The role offers the opportunity to shape program strategy, define success metrics, and collaborate with a broad range of stakeholders in a dynamic environment.

Key Responsibilities

• Manage end-to-end program delivery for cross-functional initiatives, including defining scope, setting milestones, tracking progress, and mitigating risks to maintain schedules.
• Collaborate with stakeholders across teams to align priorities, secure resources, and facilitate timely decisions for program advancement.
• Identify and define key performance indicators, establish reporting mechanisms, and utilize data to assess program health and recommend improvements.
• Apply process improvement methodologies to optimize workflows, increase team productivity, and enhance the overall customer experience.
• Communicate program status, risks, and outcomes clearly to various audiences, from team members to senior leadership, ensuring alignment and transparency.

Daily Activities

A typical day may involve reviewing program dashboards and preparing updates for stakeholder reviews. The role includes participating in working sessions with partner teams to resolve dependencies and agree on next steps. It also requires analyzing data to evaluate the effectiveness of process changes and drafting summaries of findings. Additionally, the Program Manager II will provide feedback on project plans to teammates, assisting in refining approaches before leadership reviews.

Team Environment

The team focuses on delivering programs that improve customer experience and enhance the effectiveness of supported teams. Emphasis is placed on collaboration, clear communication, and a proactive approach to task completion. The team is dedicated to building scalable mechanisms and continuously seeking opportunities for simplification and improvement.

Application Process

Candidates motivated by impactful work, who enjoy cross-disciplinary collaboration, and are looking to develop as program leaders are encouraged to apply.