Medical Center Administrative & Operations Manager

About the Role

Alusra Clinics, a facility specializing in dental, dermatology, cosmetic, and laser services in Hafar Al Batin, is seeking a Medical Center Administrative & Operations Manager. This full-time role requires a leader with 5-10 years of experience in managing and operating healthcare facilities. The manager will oversee administrative and operational processes, develop institutional performance, enhance efficiency, improve patient experience, and ensure compliance with regulations in the Kingdom of Saudi Arabia.

Key Responsibilities

• Manage daily operations and ensure the efficiency of all departments within the medical complex.
• Prepare and monitor annual and quarterly operational plans.
• Develop and standardize administrative and operational policies and procedures.
• Oversee financial performance, prepare operational budgets, and analyze profitability.
• Manage human resources, including staffing, performance appraisals, and training plans.
• Enhance patient experience by optimizing the patient journey, managing customer service, and addressing complaints.
• Ensure compliance with regulatory bodies, quality standards (CBAHI), and risk management protocols.
• Participate in marketing and business development activities, including market analysis and service expansion.
• Oversee the effective use of clinic management systems and support digital transformation initiatives.
• Manage procurement, supplier contracts, inventory, and facilities maintenance.

Performance Indicators

The manager will be responsible for monitoring and improving key performance indicators, including:

• Revenue growth and achievement of financial targets.
• Operational profitability and expense control.
• Clinic occupancy rate and utilization of operational capacity.
• Patient attendance rate, appointment cancellations, and no-shows.
• Average waiting times and service delivery speed.
• Patient satisfaction, complaint rates, and resolution duration.
• Resource and employee productivity and schedule efficiency.
• Patient retention rates and repeat visits.
• Marketing campaign performance and booking conversion rates.
• Inventory levels, waste, and procurement efficiency.
• Compliance with regulatory requirements and audit results.
• Implementation of improvement initiatives within specified deadlines and budgets.

Qualifications and Experience

• Proven leadership experience in managing and operating healthcare facilities.
• 5-10 years of relevant experience.
• Demonstrated strategic thinking and team management capabilities.
• Ability to analyze performance indicators and develop processes.
• Proficiency in translating operational plans into measurable results.

Required Skills

• Strong leadership and team management skills.
• Analytical skills for performance indicator analysis.
• Proficiency in process development and implementation.
• Excellent communication and coordination abilities.
• Understanding of healthcare regulations and quality standards.

Work Environment

This is a full-time position based in Hafar Al Batin, Saudi Arabia, within a medical complex specializing in dental, dermatology, cosmetic, and laser services.