Accommodation Supervisor

About the Accor Network

Join a hotel that is part of the Accor network, a group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The network emphasizes creating a positive and memorable impact for customers, colleagues, and the planet, embodying a vision of responsible hospitality.

Role Summary

The Accommodation Supervisor is responsible for overseeing the daily operations of staff accommodation in Makkah. This full-time role ensures a safe, clean, comfortable, and well-maintained living environment for all employees within the hotel's accommodation facilities.

Key Responsibilities

• Supervise the daily operations and overall condition of staff accommodation.
• Ensure rooms, common areas, kitchens, bathrooms, and facilities are clean, safe, and properly maintained.
• Conduct regular inspections and report maintenance or safety issues for prompt action.
• Monitor room allocations, occupancy, check-in, check-out, and employee accommodation records.
• Coordinate with HR, Engineering, Security, and Housekeeping regarding accommodation-related matters.
• Ensure compliance with hotel policies, accommodation rules, and health, safety, and hygiene standards.
• Address employees’ accommodation concerns and resolve issues in a professional and timely manner.
• Maintain accurate records of room assignments, occupancy, maintenance requests, and accommodation inventory.
• Monitor accommodation supplies and ensure required items are available.
• Support the implementation and enforcement of accommodation rules and regulations.
• Handle emergencies or incidents within the accommodation and report them to the concerned department.
• Conduct regular accommodation inspections and follow up on corrective actions.
• Maintain a positive and respectful relationship with employees while ensuring discipline and proper conduct.
• Perform any other duties assigned by management.

Required Experience

Candidates should possess 5-10 years of experience in a relevant field to effectively manage the responsibilities of this role.

Work Environment

This is a full-time position based in Makkah. The role involves working within a dynamic hotel environment as part of the Accor network, with opportunities for development and advancement.