Associate Customer Service Specialist.

About Medtronic

Medtronic is a global leader in healthcare technology, committed to alleviating pain, restoring health, and extending life. With 95,000 employees across more than 150 countries, the company focuses on developing innovative medical technologies that improve the lives of over 72 million patients annually. This role offers an opportunity to contribute to the future of healthcare within a purpose-driven environment.

Role Overview

The Associate Customer Service Specialist is an entry-level, full-time position based in Jeddah, Makkah, Saudi Arabia. This role is focused on providing support to both internal and external customers. Key responsibilities include processing and clarifying orders, resolving shipment and credit issues, assisting with inventory and stock allocation, and enhancing service levels through effective problem-solving and operational support. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Represent the company to external and internal customers, addressing product-related inquiries.
• Trace lost shipments and interpret customer orders for the shipping department.
• Process orders or registrations and, when necessary, connect customers to appropriate support or field staff.
• Manage web-based ordering or registrations and confer with management regarding customer credits.
• Process returns for credit, identify quality assurance complaints, and manage price differentials on mail orders.
• Approve allocation of stock in short supply, special price quotations, bids, pricing allowances, deductions, and adjustments.
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, with a focus on stock and allocation to maximize service levels.

Career Stream and Impact

This position is typically an individual contributor role within a professional discipline. The specialist will deliver and manage assigned projects, collaborating with stakeholders to achieve desired results. This role involves working with close supervision, delivering work of limited scope, and addressing problems that are not immediately evident but typically not difficult or complex. The focus at this level is on self-development and making minor changes in systems and processes to solve problems. Communication is primarily with internal contacts within the immediate group to gather, confirm, and convey information.

Required Experience

• 2-5 years of experience in a relevant field.

Application Information

This is a full-time position with a competitive salary that will be disclosed during the recruitment process. Candidates interested in contributing to a global healthcare technology leader are encouraged to apply.