Executive Housekeeper I📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

Le Méridien Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily shift operations for Housekeeping, Recreation/Health Club, and Laundry, if applicable, in Makkah. This full-time role involves directing and collaborating with employees to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained. The Executive Housekeeper I will conduct inspections, ensure accountability for corrective actions, and contribute to guest and employee satisfaction while managing the operating budget. The position requires 2-5 years of relevant experience.

Key Responsibilities

Ensure timely and efficient communication of guest room status to the Front Desk.
Collaborate with the Engineering department on guestroom maintenance needs.
Supervise the property's general cleaning schedule and daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments.
Manage inventory to ensure adequate supplies for guestrooms, cleaning, and uniforms.
Support and supervise an effective inspection program for all guestrooms and public spaces, communicating areas needing attention to staff and ensuring follow-up.
Ensure all employees have proper supplies, equipment, and uniforms.

Departmental Cost Management

Participate in managing the department’s controllable expenses to achieve or exceed budgeted goals.
Understand the impact of departmental operations on overall property financial goals and objectives.
Utilize budgets, operating statements, and payroll progress reports for financial management of the department.

Customer Service Excellence

Respond to and resolve guest problems and complaints effectively.
Strive for continuous improvement in service performance.
Empower employees to deliver excellent customer service and emphasize guest satisfaction during departmental meetings.

Human Resources Activities

Participate in the investigation of employee accidents as needed.
Supervise staffing levels to meet guest service, operational needs, and financial objectives.
Ensure employees understand expectations and parameters, and that property policies are administered fairly and consistently.
Oversee disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), supporting the Peer Review Process.
Provide feedback to employees on service behaviors.
Utilize on-the-job training tools for new room attendants and provide necessary follow-up training.
Participate in the employee performance appraisal process and assist in interviewing and hiring team members with appropriate skills.
Support a departmental orientation program for new hires and participate in employee progressive discipline procedures.