Executive Housekeeper I

About the Role

Le Méridien Hotels & Resorts is seeking an Executive Housekeeper I to manage the daily shift operations for Housekeeping, Recreation/Health Club, and Laundry services in Makkah. This full-time role involves directing staff to ensure guestrooms, public spaces, and employee areas are maintained to high standards. The position requires 5-10 years of experience and focuses on guest and employee satisfaction while adhering to operational budgets.

Key Responsibilities in Housekeeping Operations

• Ensure timely communication of guest room status to the Front Desk.
• Collaborate with the Engineering department on guestroom maintenance needs.
• Supervise the property's general cleaning schedule and daily shift operations.
• Prepare work assignments based on room cleaning lists and prospective check-outs.
• Manage inventory to ensure adequate supplies for guestrooms, cleaning, and uniforms.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas requiring attention to staff and ensure follow-up.
• Ensure all employees are equipped with proper supplies, equipment, and uniforms.

Departmental Cost Management

• Participate in managing departmental controllable expenses to meet or exceed budgeted goals.
• Understand the financial impact of departmental operations on overall property objectives.
• Utilize budgets, operating statements, and payroll progress reports for financial management.

Ensuring Guest Satisfaction

• Address and resolve guest problems and complaints effectively.
• Continuously work to improve service performance.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction and continuous improvement during all departmental meetings.

Human Resources Activities

• Participate in the investigation of employee accidents as needed.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure employees understand expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures align with SOPs and LSOPs.
• Provide feedback to employees on service behaviors.
• Utilize available on-the-job training tools for new room attendants and provide follow-up training.
• Contribute to the employee performance appraisal process.
• Assist in interviewing and hiring team members with appropriate skills.
• Support departmental orientation programs for new hires.
• Participate in employee progressive discipline procedures.

Work Environment

This is a full-time position based in Makkah, requiring a commitment to maintaining high standards of cleanliness and guest service within a dynamic hospitality environment.