Guest Services Executive (Saudi National) Front Office Jumeirah Jabal Omar Hotel

About Jumeirah Hotels and Resorts

Jumeirah, a global luxury hospitality leader and a member of Dubai Holding, manages a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, with the opening of Jumeirah Burj Al Arab, the brand has been recognized for its beachfront resorts, city hotels, and residences. Jumeirah is known for its service and for crafting experiences for guests worldwide.

About Jumeirah Jabal Omar Makkah

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram, offering comfort and Arabian hospitality in Makkah. The hotel spans four towers and includes dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests have views of the Grand Mosque and access to Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

The Role of Guest Services Executive

An opportunity is available for a Guest Services Executive (Saudi National) within the Front Office team at Jumeirah Jabal Omar Makkah. This full-time position is based in Makkah and involves ensuring a high standard of guest service from arrival to departure.

Key Responsibilities

• Welcome guests and manage check-in and check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, providing personalized service.
• Coordinate with other departments, including Housekeeping, Concierge, Executive Lounge, Recreation, and Food & Beverage, to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, identifying opportunities for upselling.

Qualifications and Experience

• Candidates should be Saudi Nationals.
• A minimum of 0-1 year of experience in a relevant field is required.

Benefits

Jumeirah offers an attractive salary paid in Saudi Riyals (SAR). Benefits include generous F&B benefits, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care packages, and flights home.