Key Account Manager

About the Role of Key Account Manager

Sary is seeking a Key Account Manager to manage and expand strategic customer relationships in Makkah and Medina. This full-time role focuses on high-value accounts, including five-star hotels and advanced catering companies within the region. The position requires an established sales professional with a strong network in the local hospitality and catering sector.

Role Overview

The Key Account Manager will be responsible for owning and growing the company's most strategic customer relationships across Makkah and Medina. This includes managing complex accounts end-to-end and leveraging an existing network of decision-makers to secure new high-value clients within the premium hospitality and catering segments.

Key Responsibilities

• Manage and grow a portfolio of high-value accounts, such as five-star hotels and advanced caterers, across Makkah and Medina.
• Leverage existing relationships and networks with key decision-makers to acquire new high-value accounts.
• Develop and execute account plans focused on increasing revenue, share of wallet, and long-term contract value.
• Serve as the primary point of contact for strategic clients, ensuring high service levels and efficient resolution of escalations.
• Negotiate pricing, contracts, and service agreements in alignment with company policies and profitability targets.
• Conduct regular business reviews with key clients to monitor satisfaction, usage, and identify growth opportunities.
• Monitor market trends, competitor activities, and customer needs within the premium hospitality and catering segment.
• Collaborate with operations, supply chain, and customer service teams to ensure seamless account delivery.
• Prepare accurate sales forecasts, pipeline reports, and account performance updates for management.
• Represent the company at industry events and client meetings in Makkah and Medina.

Qualifications and Requirements

• Over 10 years of experience in sales, with a focus on key account management.
• Proven track record of managing large, complex accounts end-to-end.
• Established network of decision-makers within the hospitality and catering sector in Makkah and Medina.
• Strong negotiation and client relationship management skills.

Key Performance Indicators

• Revenue growth and retention across assigned key accounts.
• Number of new high-value accounts acquired.
• Client satisfaction and contract renewal rate.
• Forecast accuracy and pipeline health.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Medina. The role involves working with strategic clients in the hospitality and catering industries across both cities.