Senior Services Sales Engineer

About ABB and the Role

ABB is seeking a Senior Services Sales Engineer to join its team in Makkah, with a focus on Jeddah and Makkah. This full-time position reports to the Service Sales Manager for Cement and Mining. The role involves contributing to ABB Motion's mission of providing pioneering technology, products, solutions, and related services to industrial customers to enhance energy efficiency, improve safety and reliability, and maintain precise process control.

Key Responsibilities

• Penetrate the Installed Base (IB) by promoting upgrades, retrofits, and value-add solutions.
• Understand channel strategy, establish prices, and prepare sales plans, including recovery plans when necessary.
• Utilize the IB database to identify and develop sales opportunities for service products and solutions within existing and new IBs.
• Focus on the entire service portfolio to secure profit for assigned business/product groups.
• Generate service sales leads and develop new market opportunities by analyzing market trends and exploring potential new service portfolios.
• Sell the complete service product portfolio to expand ABB's footprint in designated areas.
• Act as a marketer/salesperson for ABB's service products and solutions during marketing activities such as campaigns, trade fairs, exhibitions, conferences, and customer meetings.
• Translate customer needs into relevant ABB Service offerings and solutions.
• Establish long-term customer relationships by understanding requirements and regulations, demonstrating technical service product/solution knowledge to promote Life Cycle Management (LCM).
• Document customer feedback and ensure satisfaction throughout the sales process.
• Update the IB in the Service database regularly with site changes.
• Contribute to risk assessments related to price and quality.
• Register required information into the appropriate customer database.
• Plan and perform weekly sales visits, reporting them on CRM.
• Report leads/opportunities, manage, and update the pipeline in CRM.
• Update and monitor sales proposals and tenders, following up on proposal statistics.
• Communicate contract details in accordance with ABB offering and strategy, and manage administrative sales processes.
• Track ABB's installed base and create life cycle service offerings for customers.
• Work on Services Sales business models with Segments including Cement, Mining, Minerals, F&B, and Utilities to offer the MOSE portfolio.

Required Qualifications and Experience

• 5-10 years of relevant experience.
• Knowledgeable in Motor and VFD operation and services business.
• Understanding of energy efficiency and decarbonization initiatives and how Motion can contribute.
• Basic knowledge of IoT and condition monitoring for Motor + VFD.
• Proficient in using CRM, specifically Salesforce, to create and manage a healthy pipeline.

Team and Work Environment

The team at ABB fosters a collaborative environment where members support each other and engage in continuous learning. Each individual contributes unique perspectives, collectively driving innovation to solve real-world problems. This role offers the opportunity to make a tangible impact through your work.