موظف استقبال📣 إعلان
في شركة الخريّف التجارية
منذ 9 أيام
منذ 9 أيامشارك
 | نوع العقد | دوام كامل |
 | طبيعة الوظيفة | بالموقع |
 | الموقع | مكة المكرمة |
Job Objective:
To provide a professional and welcoming reception experience, manage front desk operations, coordinate appointments, and ensure exceptional customer service to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
Qualifications & Skills:
To provide a professional and welcoming reception experience, manage front desk operations, coordinate appointments, and ensure exceptional customer service to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Greet customers in a professional and friendly manner, addressing their inquiries and requests.
- Confirm and validate service requirements, ensuring customer approval before proceeding.
- Schedule maintenance and repair appointments while coordinating with technicians.
- Accurately document and update maintenance activities, obtaining necessary customer approvals.
- Maintain and update customer records in the system.
- Provide clear and accurate information about services, costs, and estimated completion times.
- Track service progress and communicate updates to customers.
- Answer phone calls and emails, directing inquiries to the appropriate departments.
- Prepare invoices and daily service reports.
- Ensure the reception area remains organized and presentable.
- Address customer concerns professionally and provide effective solutions.
- Collaborate with internal teams to streamline operations and enhance service delivery.
Qualifications & Skills:
- 12 years of experience as Receptionist or Customer Service.
- Strong communication and interpersonal skills with a customer-centric approach.
- Proficiency in computer applications and data entry.
- Fluency in English (spoken and written).
- Ability to multitask, prioritize, and work efficiently under pressure.
- Strong organizational and administrative capabilities.
متطلبات الوظيفة
- لجميع الجنسيات
- لا تتطلب خبرة
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