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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Job Objective:
To provide a professional and welcoming reception experience, manage front desk operations, coordinate appointments, and ensure exceptional customer service to enhance customer satisfaction and operational efficiency.

Key Responsibilities:
  • Greet customers in a professional and friendly manner, addressing their inquiries and requests.
  • Confirm and validate service requirements, ensuring customer approval before proceeding.
  • Schedule maintenance and repair appointments while coordinating with technicians.
  • Accurately document and update maintenance activities, obtaining necessary customer approvals.
  • Maintain and update customer records in the system.
  • Provide clear and accurate information about services, costs, and estimated completion times.
  • Track service progress and communicate updates to customers.
  • Answer phone calls and emails, directing inquiries to the appropriate departments.
  • Prepare invoices and daily service reports.
  • Ensure the reception area remains organized and presentable.
  • Address customer concerns professionally and provide effective solutions.
  • Collaborate with internal teams to streamline operations and enhance service delivery.

Qualifications & Skills:
  • 12 years of experience as Receptionist or Customer Service.
  • Strong communication and interpersonal skills with a customer-centric approach.
  • Proficiency in computer applications and data entry.
  • Fluency in English (spoken and written).
  • Ability to multitask, prioritize, and work efficiently under pressure.
  • Strong organizational and administrative capabilities.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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