Agent Reservation Sales

About the Role

Courtyard by Marriott is seeking an Agent-Reservation Sales for a full-time position. This role is responsible for managing all aspects of guest reservations, including processing requests, changes, and cancellations. The Agent will identify guest needs, determine appropriate room types, and verify availability and rates, while also applying sales techniques to maximize revenue.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue and communicate information about VIP reservations.
• Input and access data within the reservation system.
• Respond to challenges in accommodating rooming requests by coordinating with relevant departments.
• Oversee the accuracy of room blocks and reservations, including inputting group rooming lists.
• Revise room blocks to maintain the required number of available rooms and keep organized group files.
• Set up proper billing accounts in accordance with Accounting policies.

General Duties and Professional Conduct

• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Ensure confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Communicate clearly and professionally, both verbally and in writing.
• Develop and maintain positive working relationships with colleagues, supporting team goals.
• Listen and respond appropriately to concerns from other employees.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• Physical Requirements: Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.