Clerk Reservations

About the Role

Four Points is seeking a Clerk-Reservations to manage all aspects of guest reservation processing. This full-time position involves handling requests, changes, and cancellations, ensuring accurate room assignments, and providing comprehensive information about property services. The role requires 0-1 years of experience and focuses on maintaining high standards of guest service and operational efficiency.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers clearly.
• Accommodate and accurately document special requests.
• Answer questions regarding property facilities, services, and room accommodations.
• Apply sales techniques to maximize revenue opportunities.
• Input and access data efficiently within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate.
• Follow proper escalation procedures when addressing guest concerns.

Operational Duties and Guest Relations

• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Team Collaboration and Standards

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals.
• Listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• High school diploma or *** equivalent.
• 0-1 years of relevant experience.