Cluster Mgr Reservations

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Le Meridien is seeking a Cluster Manager for Reservations. This full-time role involves managing reservations sales opportunities, leading a team, and maximizing revenue through strategic sales activities. The Cluster Manager will be responsible for driving customer loyalty by ensuring service excellence throughout the customer experience.

Key Responsibilities

Identify new reservations sales business to achieve personal and property revenue goals.
Understand market dynamics, including competitors, economic trends, and supply/demand, to position sales effectively.
Close business opportunities based on market conditions and property needs.
Monitor same-day selling procedures to maximize room revenue and manage occupancy.
Respond to incoming reservations sales opportunities and utilize negotiation skills to secure business.
Coordinate with sales and Convention Services for processing rooming lists and reservation cards.
Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
Track no-show reservations and process charges as necessary.
Check daily arrivals to ensure correct billing instructions are applied to reservations.
Manage wait lists and prioritize contacts.
Prepare work and maintenance orders.

Customer Service and Loyalty

Support customer loyalty and brand standards by delivering service excellence.
Provide excellent customer service consistent with brand standards.
Assist customers and ensure their satisfaction before and during their program/event.
Understand customer needs and recommend appropriate features and services to build relationships and loyalty.
Handle guest complaints and disputes following established procedures.

Team Leadership and Development

Manage and provide training and work assignments to Reservations Sales staff.
Monitor reservations sales agents during phone calls.
Develop, implement, and maintain a departmental orientation program for new hires.
Utilize available on-the-job training tools for employees.
Create monthly labor schedules for the team.

Qualifications and Experience

High school diploma or GED with no prior work experience required.
Alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing, guest services, front desk, or a related professional area.