Guest Experience Agent

About the Role

Marriott International is seeking a Guest Experience Agent for a full-time position. This role focuses on creating a memorable and unique experience for guests, extending beyond standard check-in and check-out procedures. Guest Experience Agents are empowered to deliver a range of services throughout a guest's stay, ensuring operational needs are met and requests are addressed efficiently.

Key Responsibilities

• Initiating and delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests promptly.
• Completing necessary reports and sharing information about the local area.
• Ensuring all transactions contribute positively to the overall guest experience.
• Maintaining a safe workplace and adhering to company policies and procedures.
• Upholding confidentiality and protecting company assets.
• Maintaining quality standards and presenting a professional appearance and communication style.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Required Experience

• 0-1 years of relevant experience.

About EDITION Hotels

EDITION Hotels, a brand within Marriott International, combines the vision of Ian Schrager with world-class luxury hotel service and global reach. The brand aims to provide a refined yet individual experience, targeting consumers who value quality, originality, design, and service excellence without conventional limitations. Joining EDITION means becoming part of a portfolio of brands under Marriott International, offering opportunities for professional growth and contribution to a global team.

Candidate Profile

We are seeking individuals who are outgoing and dedicated to providing service that is genuine and heartfelt. The ideal candidate will be inspired by a challenging work environment and take pride in contributing to a guest experience that continuously delights and enchants.