Housekeeping Public Area Supervisor Local

About FAENA and the Role

FAENA, a member of the Accor network, is seeking a Housekeeping Public Area Supervisor for its operations in Saudi Arabia. The Accor group encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations globally. This full-time role involves guiding housekeeping staff to ensure that guest rooms, public spaces, and back-of-house areas meet the luxury service standards of Faena Red Sea.

Role Overview

The Housekeeping Public Area Supervisor leads a team of public area attendants to maintain lobbies, restaurants, restrooms, and all common spaces to the elevated design and luxury standards of Faena Red Sea. This position is responsible for managing staffing, conducting inspections, and providing training for line employees. The ideal candidate will lead by example, ensure compliance with brand and regulatory standards, and contribute to delivering an exceptional guest experience.

Key Responsibilities

• Supervise all housekeeping activities for public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators.
• Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion of assignments.
• Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, focusing on first impressions and high visibility areas.
• Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements.
• Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with emphasis on safety and efficiency.
• Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care.
• Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment.
• Assign cleaning tasks and areas to housekeeping line staff and monitor their performance.
• Inspect rooms, hallways, lobbies, and public areas for cleanliness and order.
• Conduct training sessions on cleaning methods, equipment uses, and safety procedures.
• Manage the stocking and ordering of cleaning supplies to ensure availability and budget compliance.
• Resolve guest issues or complaints related to cleanliness in a timely and efficient manner.
• Prepare reports on departmental activities, staff performance, and resource utilization.
• Supervise and inspect housekeeping line staff, ensuring completion of daily assignments.
• Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards.
• Help develop training programs and facilitate onboarding of new team members.
• Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking.
• Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
• Support department compliance with health and safety regulations.
• Manage lost & found, deep-cleaning projects, and VIP arrival preparations.
• Respond to guest service requests and manage in-room service recovery with discretion and professionalism.

Experience and Qualifications

Candidates should possess 2-5 years of relevant experience in housekeeping supervision, preferably within a luxury hotel environment. The role requires a strong understanding of luxury service standards and the ability to lead and motivate a team effectively.

Work Environment

This is a full-time position within a dynamic hospitality environment, focused on delivering high-quality service and maintaining luxury standards. The role involves working closely with various hotel departments to ensure operational excellence and guest satisfaction.

Application Process

We invite qualified candidates to apply and become a Heartist®, contributing to a positive and memorable impact for guests, colleagues, and the environment, embodying a vision of responsible hospitality.