Housekeeping Public Area Supervisor Local

About Faena The Red Sea

Faena The Red Sea is a luxury hotel and a member of the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company focuses on responsible hospitality and offers opportunities for professional development and advancement within its global network in Saudi Arabia.

Job Overview: Housekeeping Public Area Supervisor

The Housekeeping Public Area Supervisor guides housekeeping line staff to ensure that guest rooms, public spaces, and back-of-house areas meet the luxury service standards of Faena The Red Sea. This full-time role involves leading a team of public area attendants to maintain the cleanliness and presentation of lobbies, restaurants, restrooms, and all common spaces, aligning with the hotel's elevated design and luxury standards. The supervisor is responsible for staffing, inspections, and training of line employees, leading by example, and ensuring compliance with brand and regulatory standards to deliver an exceptional guest experience. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Supervise all housekeeping activities for public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators.
• Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring full coverage and timely completion.
• Ensure readiness of all high-traffic areas during key guest arrival, dining, and event periods, focusing on first impressions.
• Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements.
• Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with emphasis on safety and efficiency.
• Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care.
• Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment.
• Assign cleaning tasks and areas to housekeeping line staff and monitor their performance.
• Inspect rooms, hallways, lobbies, and public areas for cleanliness and order.
• Conduct training sessions on cleaning methods, equipment uses, and safety procedures.
• Manage the stocking and ordering of cleaning supplies to ensure availability and budget compliance.
• Resolve guest issues or complaints related to cleanliness in a timely and efficient manner.
• Prepare reports on departmental activities, staff performance, and resource utilization.
• Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards.
• Help develop training programs and facilitate onboarding of new team members.
• Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking.
• Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
• Support department compliance with health and safety regulations.
• Manage lost & found, deep-cleaning projects, and VIP arrival preparations.
• Respond to guest service requests and manage in-room service recovery with discretion and professionalism.

Qualifications and Experience

• 2-5 years of experience in a relevant role.
• Demonstrated ability to lead and guide a team effectively.
• Strong understanding of luxury service standards in a hospitality environment.
• Knowledge of cleaning methods, equipment, chemicals, and safety procedures.
• Ability to manage inventories and schedules efficiently.
• Excellent communication and interpersonal skills for guest interaction and inter-departmental coordination.

Work Environment

This is a full-time position based in Saudi Arabia, within a luxury hotel setting that emphasizes high standards of cleanliness and guest satisfaction. The role requires active supervision and coordination with various departments to ensure operational excellence.