Hotel Cleanliness Supervisor

About the Role

Marriott International is seeking a Hotel Cleanliness Supervisor in Jeddah. This full-time role involves overseeing cleanliness standards across guest rooms, public areas, and the pool, ensuring adherence to quality benchmarks. The supervisor will also support Housekeeping management in daily operations and facilitate communication between various hotel departments.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure quality standards are met.
• Run sold room reports, verify room status, identify discrepancies, prioritize cleaning, and update the status of departing guest rooms.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate operational issues effectively to the next shift.
• Complete all required paperwork accurately.
• Assist management with various HR functions including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing necessary safety training and certifications.
• Ensure a clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate professionally and clearly with others.
• Develop and maintain positive working relationships with colleagues, listening and responding appropriately to their concerns.
• Ensure adherence to established quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods throughout an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capability to read and visually verify information in various formats, including small print.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. The role requires an individual who can perform effectively in a dynamic hotel environment and contribute to maintaining high standards of cleanliness and guest satisfaction.

Team and Work Environment

As part of the Sheraton family, a brand within Marriott International, you will join a global community focused on creating a sense of belonging for guests and associates. The team values engaging experiences and thoughtful service. This role is suitable for a team player committed to delivering a meaningful guest experience.

Additional Duties

The Hotel Cleanliness Supervisor will also perform other reasonable job duties as requested by supervisors, contributing to the overall operational efficiency and guest satisfaction of the hotel.