Senior Solution Architect

About Salesforce

Salesforce is a leading AI CRM platform focused on driving customer success through the integration of human expertise and AI agents. The company emphasizes innovation and its core values in its approach to workforce transformation.

Role Overview

Salesforce is seeking a Senior Solution Architect to join its Professional Services team within the Customer Success Group (CSG). This full-time role involves acting as a strategic delivery leader, responsible for shaping, scoping, and driving complex customer engagements to ensure long-term success. The Senior Solution Architect will lead architectural strategy from initial scoping through full execution, ensuring mission-critical programs deliver measurable outcomes. This position requires 5-10 years of experience.

Key Responsibilities

• Champion the use of AI tools and Salesforce's Agentforce platform to automate workflows, optimize business processes, and deliver next-generation customer experiences.
• Create prototypes, proofs of concept, and sample mockups to elicit and define complex business requirements.
• Craft and own user stories and solution specifications, detailing them in agile sprints for the technical team to execute.
• Provide guidance on Salesforce Platform capabilities, functional solution architecture, environment management, and testing (UAT).
• Build trust and rapport with key stakeholders, negotiating solutions to complex strategic and technical problems.

Architectural Leadership and Team Development

The Senior Solution Architect is accountable for architectural integrity and executive alignment, elevating solution quality while cultivating a high-performance team culture. As a steward of the Professional Services Methodology, this role leverages cross-functional networks to enforce best practices, scale delivery excellence, and ensure consistency across engagements.

Experience Required

• 5-10 years of relevant experience.

Work Type

This is a full-time position.