Spa Manager

About the Role

Miraval The Red Sea is seeking a Spa Manager for its Life in Balance Spa. This full-time role involves overseeing daily spa operations to ensure guests receive exceptional, mindful wellness experiences. The Spa Manager will integrate spa therapies, bodywork, beauty and salon services, and holistic practices to create a seamless guest journey. The position is based in Saudi Arabia and requires 2-5 years of experience.

Key Responsibilities

• Oversee daily spa operations, ensuring high quality and consistency of all services.
• Maintain a relaxing, clean, and welcoming spa environment.
• Lead the spa team, ensuring adherence to Miraval’s standards of mindfulness, professionalism, and emotional balance.
• Monitor guest satisfaction and gather feedback to refine services.
• Cultivate guest relationships, offering personalized wellness recommendations.
• Ensure all treatments and interactions reflect Miraval’s philosophy of personal transformation.

Team Leadership and Development

• Lead, mentor, and motivate the spa team to provide exceptional service.
• Manage staff schedules, performance reviews, and training programs.
• Conduct regular training sessions on treatment techniques, guest relations, and wellness practices.
• Foster a culture of empathy, support, and excellence within the team.

Program Development and Integration

• Collaborate with the Director of Wellness to design and implement new spa programs.
• Stay updated on wellness trends and incorporate new treatments and experiences.
• Develop specialized wellness retreats and seasonal spa experiences.
• Integrate spa programs with other fitness and wellness activities for a holistic guest experience.

Operational Excellence and Compliance

• Manage spa budgeting, inventory, and supply ordering.
• Ensure proper maintenance of spa equipment and facilities, adhering to safety standards.
• Monitor spa revenue, track performance metrics, and drive improvements to achieve business targets.
• Ensure compliance with local regulations and wellness standards, including safety, professionalism, and cultural sensitivity.
• Maintain guest records and ensure privacy protocols are followed.
• Ensure guest satisfaction surveys exceed targets and KPIs are achieved.

Collaboration and Guest Engagement

• Collaborate with the Programs and Activities team and other resort departments to create seamless guest experiences.
• Work with the marketing team to promote the spa and increase guest engagement.
• Report to the Director of Wellness, providing insights on operations, feedback, and new initiatives.
• Build personal relationships with guests, offering consultations and ensuring their well-being goals are met.
• Provide ongoing guidance and emotional support to guests throughout their spa journey.